The book has been prepared keeping in view the syllabus for the Institute’s Certificate Course in Digital Banking. It has been divided into four Modules. The first Module describes the Quite a lot of digital banking products in addition to the process flows, back-end activities and safety features. It covers ATMs, Cards, Mobile Banking, Web Banking and POS Terminals. The second one Module specializes in affect of digital Banking products and processes on Financial Inclusion and Information security aspects in that field of banking activity. Quite a lot of angles of branchless banking are dealt with on this Module. The third Module is on marketing of digital banking products – the different channels, product planning, marketing structure, concept of e-Galleries, importance of after-sales products and services, dangers of mis-selling digital products and an insight into role of business analytics in marketing. The fourth Module deals with Payment Systems. These include RTGS, NEFT, IMPS, NACH and so on. and the process flows and back-end activities. It also covers Cheque Truncation System and National Financial Switch and describes important aspects of the Forex market and Securities settlement systems.
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